Westminster City Council’s Commercial Waste Services works with an enormous diversity of businesses across multiple sectors. 

Our reliable and sustainable collection services are quick and easy to access. The customer signup journey is a straightforward process which will be explained in detail below. 

If you have any questions, however, our knowledgeable service experts are always at hand to answer questions and make sure we meet your commercial waste collection requirements.

Why choose Westminster City Council’s Commercial Waste Services?

Commercial Waste Services offers affordable, reliable, flexible and sustainable waste and recycling collections to businesses across Westminster. We are proud to work with a diverse range of sectors, including retail, hospitality, offices, service providers and event management.

Westminster City Council operates the largest waste management fleet in London, with multiple-daily collections. We are always there, even during special events and bank holidays, heavy traffic and very bad weather. You can rely on us 365 days a year to collect whatever waste types you may have.

Sustainability is key
Everything we collect is sent to locally based waste disposal and recycling facilities for primary treatment or sorting. These facilities turn the waste we collect from you into raw resources for manufacturing new products or into energy such as electricity and heat that powers London. We like to keep these routes short which saves on carbon and emissions. For example, the plastics we collect are recycled in Dagenham, glass is turned into insulation wool in Merseyside, and paper and cardboard is recycled in Kent.

To see how our material recovery facility (MRF) facility for mixed recycling works, watch the video.

The electricity that now powers our new fleet of electric waste collection and street cleansing vehicles is generated from Westminster's waste. Westminster City Council is committed to achieving Net Zero emissions by 2040, which means we will have balanced the carbon emissions we produce and the emissions we remove from the atmosphere through emissions-saving activities and offsetting.

Our Net Zero goal means we are working hard to ensure we are leaders in our industry as we strive to find innovative ways to reduce traffic emissions and air pollution.

Great value offered

Our services are also some of the most affordable in the UK. Since you do not have to pay VAT, we are up to 20% cheaper than private waste collectors. This value is backed up with excellent customer service which includes your own account manager and a 24/7 telephone helpline. We also average a three-hour response time to deal with any unexpected problems.

Our waste and recycling collection services

Commercial Waste Services offer collections for a variety of items, such as:

We also offer specialised services:

• Deep cleansing – Keep the exterior of your business premises looking smart, clean and safe with our deep cleansing service.
• Bulky waste – items that are too big for your standard rubbish bag or bin, as well as all electrical items, need a specialist collection.

What services do you need? Booking a waste audit

For many businesses, one of the first steps in the process of becoming a Commercial Waste Services customer is to sign up for a free waste audit.

This detailed audit helps identify the services that your business requires and how much of your waste can be recycled. It will also help identify how you can reduce your waste production. Our experts will come to your premises at a time that suits you and provide you with valuable insight into how you can take your waste management to the next level.

A waste audit is especially useful if you are working towards sustainability-based targets, as it is a great way to start measuring your progress. 

You just need to fill out a simple form, including your name and business details. You can also include your preferred date for the audit to take place. After submitting the form, one of our team members will be in contact with you to schedule your audit.

For container (bin) customers

1a. Waste audit

As mentioned above, the first step to becoming a Commercial Waste Services customer can involve booking a free waste audit in order to establish which services will be best for you. If you already know which services you want, then you simply skip this first step.

1b. Site assessment

A site assessment will be completed for those customers needing containerised collections. Your account manager will always be on hand to help you decide which services are best for your business

2. Service Proposal

After the site assessment has been completed, your personal sales rep will help you choose the right services with a personalised service proposal.

3. Contract signed

If everything meets your needs, we will move forward with a contract and (if necessary) a credit check. 

4. Welcome Pack

After all of these have been completed, we will send you your Welcome Pack with useful service information.

5. Equipment installation

Shortly after the contract has been signed, we will install your new equipment. 

6. Service mobilisation

When your bins or compactors have been installed, your collections are activated. Your collection times will be available on your service level agreement. 

Although this service is contract-based, it is extremely flexible. You can always arrange for more frequent collections (and vice versa), either on a regular or an ad-hoc basis. Your local account manager will help you with any of these changes. Come rain or shine and whether it’s a bank holiday or a special event, we are always near to collect your commercial waste.

How to get started now: 

Becoming a Commercial Waste Services customer is quick and straightforward. You can start by requesting a quote and a sales representative will reach out to you. Alternatively, you can book a free waste audit to get a comprehensive overview of your current waste practices and needs. 

Simply fill in the form below to get started: